1. Information We Collect
We may collect the following categories of information when you use our website and services.
Personal Information
- Name
- Email address
- Phone number
- Billing information
- Business details, where applicable
Trip and Service Information
- Trip origin and destination
- Trip schedule details
- Transaction and payment information
- Order or trip history
Technical Information
- IP address
- Device information
- Browser type
- Cookies and usage data
- Approximate or precise device location (when location permission is granted)
2. Location Data and Permissions
Our mobile applications may access location data to provide trip-related services. This includes current location while a trip is in progress and, for driver operations, background location updates when a driver is online or handling an active trip.
We use location data to:
- Match trips to the nearest available driver
- Enable live trip tracking, pickup coordination, and route progress
- Improve trip safety, ETA accuracy, and support operations
Location access is permission-based. Users and drivers can manage location permissions through device settings. If location access is denied, some app features may not function properly.
3. How We Use Your Information
- To create and manage your account
- To allow users to create and manage trips
- To process payments through payment gateway partners
- To generate and provide downloadable invoices
- To communicate important updates regarding trips or services
- To improve our website, services, and user experience
- To comply with legal and regulatory requirements
4. Payment Information
Payments made on the platform are processed through secure third-party payment gateway providers. We do not store complete payment card details on our servers.
Payment processing is subject to the privacy policies and security practices of the respective payment gateway providers.
6. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.
No internet-based system can be completely secure, and we cannot guarantee absolute security of your data.
8. Data Retention
We retain information only for as long as necessary to:
- Provide our services
- Maintain transaction records
- Comply with legal and regulatory obligations
9. User Rights
Depending on applicable laws, users may have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion of their data where applicable
Requests may be submitted through the contact details listed on this page.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or policies of those external websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Users are encouraged to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us using the details in the side panel.